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For inquiries please include your name and order number so that we may assist you better.

Once your package has been processed you will receive an e-mail confirmation with the tracking number, this communication may sometimes go to junk mail, please verify that you have received it, as e-mail regarding shipping status might not be answered immediately.

For questions regarding damages please provide pictures of the claim along with the order number and a complete explanation of the occurrence.

Promotional codes that are not used during check-out may not be applied after purchase.

Due to the nature of our sales, price adjustments cannot be made after purchase or applied to a future purchase once the sale has ended.

Please refer to our size guide (in the menu) for sizing questions, as well as item descriptions on the item page.

Packages that have been delivered by the courier but the client claims not to have received package must be aware that once a package is delivered to them, Karen Handmade nor the courier can respond to what happens to the package, that is why a tracking number is provided so you may know when to expect your package. Missing or stolen packages from clients will not be refunded or replaced.

GENERAL INQUIRIES & CUSTOMER CARE
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